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Frequently Asked Questions

Answers to frequently asked questions about SMS, text messaging, and notifications.

SMS stands for Short Message Service, and it is synonymous with text message, text, TXT, etc. An SMS (text message) is a short message, which can be sent to and from a cellular phone.

Nearly all phones purchased in the last ten years are capable of sending and receiving text messages.

Every carrier offers different text messaging packages.

SMS messages are limited to 160 characters. This includes numbers, spaces, symbols, and punctuation.

Text messages are usually delivered to mobile phones within a few seconds to a few minutes. During peak hours, there could be a short delay. Please note that additional delays may occur if the recipient's phone is turned off or is outside of the coverage area. When this happens, a carrier will attempt to deliver your message for up to 72 hours.

A short code is a five- or six-digit number to which text messages can be sent from a mobile phone. Wireless subscribers send text messages to short codes to access a wide variety of mobile content. Common short codes are easy to remember and are compatible across all participating carriers.

No. As text messaging is a store-and-forward technology that is dependent on carriers and their networks, it is impossible to guarantee delivery of a text message.

Unfortunately, it isn't possible to send a message from a name as phone calls and text messages always come from phone numbers. There are two different kinds of phone numbers: regular ten-digit numbers like the one you have on your cell phone, and short codes, which are special five- or six-digit numbers like ours. For a message to appear from a name it must be stored in your phone’s address book. You will notice when you receive a call or text message from a person who is not in your phone book, it appears as their ten-digit number (not a name), since it is not stored in your phone. The same applies to a short code.

MMS Marketing Basics FAQs

MMS stands for Multimedia Messaging Service. While SMS limits a sender to 160 characters of plain text, MMS allows for the delivery of media files, like images, videos, and audio. MMS is also capable of delivering text messages up to 1,600 characters in length.

For images, you’re able to send a file up to 5MB and we'll automatically optimize your image for delivery when sending. For video and audio, you may send files up to 500KB.

Yes, you can receive MMS messages in your account. Incoming MMS messages may be received as replies or in combination with your Keyword.